I AM VICTORIOUS!

As you may recall I missed a flight a month ago. I showed up twenty five minutes before my flight and the Delta agents would not let me board the plane. When I got back from my trip I tried to call and work things out with Delta. I was hoping they would give me a voucher for the cost of the tickets with no re-booking fees. Well after speaking with a few reps...I realized that they could care less about my situation. When I asked to speak to a manager, they said that all I could do was email Delta headquarters...and so I did...we went back and forth three times. I realized that according to their own policies they should have let me board the plane. They didn't care that I spent over $3000 in eight months with them...they said that there was nothing they could do. When I asked to speak to their boss they said that there was no one else to whom I could speak with. I was furious. So I took the advice of a dear friend (Kelly) and filed a complaint with the Better Business Bureau (BBB). In less than a week my request (for the voucher for the cost of the ticket with no re-booking fees) was granted! Take that Delta! Weenies!